Help

Open your customer account, type your email address, and copy the six digit code we mail you. There is no password to remember. Then pick the order, pick the items, choose a reason and send it.

That sends us a request, not a parcel. We look at it and mail you the shipping instructions once it is approved.

Read the return procedure step by step.

You pay for return shipping, so what it costs depends on where you send it from and which carrier you use. We have not published a price per destination yet, and we would rather leave that out than quote you a figure we have not checked.

Read what a return costs per destination.

There is no exchange button, because our returns portal cannot take an exchange request. We would rather say that than let you wait for a swap that never starts.

Ask for a return instead. Pick the reason too big or too small, and write the size you want in the note field. We set that size aside and send it once the return is approved.

A size can sell out between your request and our approval. If the item is scarce, the safer route is to return the first one and order the new size straight away.

Read how an exchange works in practice.

We pay you back within 14 days of hearing that you want to withdraw, using the payment method you paid with. We may wait until the parcel is back with us, or until you show us you sent it, whichever comes first.

Read the full refund terms.

Sale items can be returned on exactly the same terms as anything else. A discount does not remove your right to withdraw.

Read the return policy in full.

Yes, as long as the parcel has not left us. You cancel it in the same place you would ask for a return.

Once it has shipped, cancelling turns into a return: you have 14 days from delivery to change your mind, without giving a reason.

Read your right to withdraw.

You get a confirmation mail with a tracking link as soon as your order leaves Amsterdam. If that mail never arrived, check your spam folder first, then mail us with your order number and we will trace it.

See delivery times per destination.

Yes. The list of countries comes live out of our shop, so it is never out of date.

Outside the EU you may owe import duty or local tax when the parcel arrives. That is charged by your own customs, on top of what you pay us. Sending something back from outside the EU takes a few customs steps as well, and getting those wrong costs you money.

See where we ship and what delivery costs.

Read how to return from outside the EU.

Every item you buy from us must be what you could reasonably expect it to be. This is a legal right under Dutch consumer law and it exists on top of anything we offer ourselves. It has no fixed expiry date and it applies to sale items too.

Mail us with your order number and a photo. This stands apart from the 14 day withdrawal window: a fault is a fault whenever it turns up.

See who reads your mail and how fast we answer.